1. Introduction
IJEM ("IJEM", "we", "us" or "our") operates mobility services that connect riders and drivers through mobile applications and related websites, including ijemobility.com.
By using IJEM services, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please do not use the services.
2. Information We Collect
We may collect information you provide directly, information generated when you use the platform, and information from service providers that help us operate the apps.
3. Account Information
Depending on how you use IJEM, account details may include:
- Name, phone number and email address
- Profile photo and preferred communication details
- Driver documents and verification information where required to operate as a driver
- Payment or payout-related details needed to process fares
4. Location Information
To match riders with nearby drivers, estimate arrivals and support trip tracking, IJEM may collect precise or approximate location data from devices when location permissions are enabled.
5. Ride Information
Trip-related data may include:
- Pickup and drop-off locations
- Route, distance, duration and fare details
- Ratings, feedback and in-app messages related to a trip
- Cancellation and support request history
6. Device Information
We may collect device and app information such as device model, operating system, unique identifiers, app version, IP address, crash logs and diagnostic data to keep the service secure and reliable.
7. How We Use Information
We use information to:
- Provide, maintain and improve ride matching and payments
- Verify accounts and support safety and fraud prevention
- Communicate trip updates, alerts and support responses
- Analyse usage patterns to improve reliability and UX
- Comply with applicable legal and regulatory obligations
8. Information Sharing
We may share information with riders and drivers as needed to complete a trip (for example, first name, rating, vehicle details and live trip status). We may also share information with:
- Service providers that help operate hosting, analytics, maps, messaging or payments
- Authorities when required by law or to protect safety and rights
- Professional advisers where reasonably necessary
We do not sell personal information as a consumer product.
9. Firebase / Third-Party Services
IJEM may use third-party platforms such as Firebase and similar cloud, analytics, authentication, messaging or infrastructure providers to operate the service. Those providers process data according to their own terms and privacy practices, in addition to the instructions we give them.
10. Location Data
Location collection is important for core mobility features. You can control device location permissions in your phone settings. Disabling location may limit or prevent trip requests, matching or navigation features.
11. Notifications
We may send push notifications, SMS or email related to trip status, account activity, safety alerts and service updates. You can manage many notification preferences in your device or app settings, though some transactional messages may still be required for the service to function.
12. Cookies
Our websites may use cookies or similar technologies for essential site operation, preferences and basic analytics. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
13. Data Retention
We retain information for as long as needed to provide the services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods can vary based on the type of data and why it was collected.
14. Data Security
We use administrative, technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
15. User Rights
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, or ask questions about how your data is handled. We may need to verify your identity before responding.
16. Children's Privacy
IJEM services are not directed to children under the age where local law requires parental consent for online services. We do not knowingly collect personal information from children in that age group. If you believe a child has provided information, contact us so we can take appropriate steps.
17. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and, where appropriate, provide additional notice through the website or apps.
18. Contact Information
For privacy questions or requests, contact IJEM at:
- Email: support@ijemobility.com
- Phone: +234 805 767 0320